Riverstarz Digital Logo

Privacy Policy

Effective Date: January 1, 2023

1. Introduction

Welcome to Riverstarz Digital. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. Riverstarz Digital provides technology solutions and infrastructure for businesses such as music labels and distributors. This privacy policy ("Policy") explains how we collect, use, share, and protect information when you use our music technology infrastructure services, including but not limited to Riverstarz Digital Deliver API, RiverstarzPay, RiverstarzQCService, Riverstarz Digital Deliver SaaS, our marketing and branding infrastructure, our website (www.riverstarz.com), and related services (collectively, the "Services"). This policy outlines how we handle data in relation to these B2B services.

2. Information We Collect

We may collect the following types of information, primarily related to our business clients and their authorized users:

  • Business Contact Information: This includes names, email addresses, postal addresses, and phone numbers of our clients' representatives, and payment information for service fees.
  • Usage Data: Information about how authorized users from our client businesses use our Services, such as IP address, browser type, operating system, platform interactions, features utilized, and the dates/times of access.
  • Client Content Data: Information and content uploaded or processed by our clients through our Services. This may include metadata, audio-visual works, and other data related to the music assets being managed or distributed by our clients using our platform. Riverstarz Digital processes this data as a service provider on behalf of our clients.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about interaction with our Services, primarily for service functionality, security, and analytics.

3. How We Use Your Information

We use the information collected for the following purposes:

  • To Provide and Manage Services: To set up and maintain client accounts, enable the functionality of our technology platforms (Riverstarz Digital Deliver API, RiverstarzPay, RiverstarzQCService, Riverstarz Digital Deliver SaaS, marketing/branding infrastructure), process service payments, and communicate with our clients about service-related matters.
  • To Improve Our Services: To understand how our clients and their authorized users interact with our Services, to enhance user experience, and to develop new features and functionalities.
  • For Client Communication: To send our clients updates about our Services, newsletters, and information about new offerings or features relevant to their business (clients can manage communication preferences).
  • Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

We may share information under the following circumstances:

  • Third-Party Service Integrations (as directed by Clients): If our clients choose to integrate our Services with third-party platforms (e.g., Digital Service Providers (DSPs) like Spotify, Apple Music, etc., for music delivery initiated by our clients), data will be shared with these platforms as per our clients' instructions and configurations. Riverstarz Digital acts as a conduit in these instances.
  • Payment Processors: To securely process service fee payments from our clients.
  • Business Partners & Sub-processors: Trusted partners and sub-processors who assist us in operating our Services (e.g., hosting providers, cloud infrastructure, analytics services, customer support tools). These parties are bound by confidentiality and data protection agreements.
  • Legal Authorities: If required by law or to protect our rights or the rights of others.
  • Successors: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure. While we implement robust security measures for our platform, our clients are responsible for securing their own accounts and the data they manage within our Services.

6. Your Rights (as a Client Representative)

Representatives of our client businesses may have the following rights concerning the personal information Riverstarz Digital holds about them in relation to their business account:

  • Access: To request access to your personal information.
  • Rectification: To request correction of inaccurate information.
  • Erasure: To request deletion of your personal information.
  • Restriction: To request restriction of processing.
  • Portability: To request your data in a portable format.
  • Objection: To object to certain types of processing.

To exercise these rights, please contact us at info@riverstarz.com. For data subject requests related to end-users (e.g., artists) whose data is processed by our clients using our Services, please direct those requests to the respective client business, as they are the data controller for that information.

7. Data Retention

We retain business contact information and client account data for as long as necessary to provide our Services to our clients, comply with legal obligations, resolve disputes, and enforce our agreements. Data processed on behalf of our clients is retained according to the terms of our agreements with them.

8. Children's Privacy

Our Services are designed for businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If a client uses our services to process data of individuals under 18, they are responsible for compliance with applicable child privacy laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Policy from time to time. We will notify you of any significant changes by posting the new Policy on our website or through other communication channels.

11. Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at:

Riverstarz Digital
123 Tech Avenue, Innovation City
Email: info@riverstarz.com